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Net Locations Total Customer Care Support Services

Our Total Customer Care - Four Level Support Initiative


If you appreciate the personal 'small town' approach to customer services, then you'll appreciate our support initiative. We always welcome new customers with a phone call or a personal welcome email. Over the years we've built some great relationships with our customers. To us your success is just as important as our own. That's the kind of partnerships we appreciate because they work! If this is you, then you're at the right place.



Now if you feel confident in dealing with large, best of breed enterprises, then you too are at the right place. Our support teams are relentless in their commitment to solving customer needs. Over the past 14 years we have built some very important relationships with the world's finest data centers - RackSpace, GNax, NAC and many others all through our gobal colo providers; and we continue to broaden our scope. All provide superb infrastructures for all levels of IT services and superb support. Whether we provide you our own systems, act as a hosting consultant or wholesaler, you will receive great support services. Infact we add another Layer of Support as listed below. We are determined to earn your business and welcome your phone calls, contact and support submissions to assist you in any way we can.



Net Location's Core Support Services


It doesn't matter if your website is focused on new opportunities, portal services, managing sales channels, providing Web 2.0/3.0 applications, customer relationship management, technical and medical advancement, or developing products and services, you'll need an effective approach to building the online sector of your business.

Leveraging the right approach is like having a customized blueprint for hosting success. The Net Locations Total Customer Care Program delivers a unique advantage over traditional support methodologies. We fully integrate the three key areas of IT Support: i) Layer 1 is the proper maintenance, security and updating of network architecture and operating systems , ii) Layer 2 is easy and effective support channels for our customers iii) and Layer 3 is introducing and upgrading secure services, application delivery (deployment) services and other process engineering to provide you with sensible and reliable services with every technical advantage for your online presence.

Net Locations has added a fourth level of support that includes providing our customers access to popular web services and applications all of which are important to business sites that are planning on introducing new services or expanding web-based services to their existing customers. Products such as GeoTrust SSL Certificates, Security Audits, IP addresses, rDNS and geo-redundant DNS, R1Soft CDP (Continuous Data Protection), MailFoundry Enterprise Level Anti-Virus/Spam, EMail Backup and Continuity and many others. These best-of-breed products are either free or offered at attractive discounts below retail.

Since 1997, whether as a Hosting Consultant, direct provider of dedicated servers and hosting or leasing integrated systems, we have aligned ourselves with some of the finest data centers in both the United States and Canada. Our experience has helped us establish solid foundations and superb communications with our current providers. Through this we have gained a competitive advantage which directly benefits our customers. Our trusted relationships with the data centers and their personnel provide you with an additional layer of support and added value services that make our hosting services a true best-of-breed offering.

All of our hosting services provide 24 x 7 support through either direct chat, help desk and toll free phone; and our executive staff is available to assist you in any way we can with questions and concerns that relate to your site. We may not be able to solve all of your site issues that relate to your applications, development needs and the like but we will try; in many cases we have the answers for you and if we don't, we'll at least point you in the right direction.


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